I'm never at peace working jobs that didn’t involve making a change in the community or having empathy for individuals. I seek out intellectual, creative and meaningful fulfillment and I'm never satisfied with the status quo. Impatiently absorbing knowledge while studying and working, enabled me to find who I am personally and professionally. I have a passion for bringing technology, spaces, and people together through collaboration in order to break the boundaries on how people experience not only their surroundings but their everyday lives. Understanding the importance of inclusive design, the unexpected and expected, and the moments that encourage exploration and engagement, are what truly helps drive the most unique guest experiences.

 

I am currently a senior service designer on Hilton's Customer Experience and Innovation team. Specializing and focusing on the guests and customers, transforming messy feedback, data,

content, and functionality, into coherent, accessible structures and experiences for on- and off-property customers.

In the past, I’ve helped deliver distinctive, high-quality, consistent services, products, and experiences at companies such as Marriott International, Seed Strategy, SKAGEN, and Volcom Clothing. 

Unique Skills

  • Create safe and fun spaces for people to feel like they can share and be themselves

  • Simplifying complex strategies to make sure the underlying need is always the consumer’s voice

  • Feeling comfortable with ambiguity

  • Work through the unique stages of strategy and development within different creative mediums and platforms

  • Storytelling as a communication method

  • Being able to empathize whole heartedly to truly understand users/customers' wants, needs and passions

Career Turn-Ons

  • Inviting, highly collaborative and learning environment

  • Teammates who are eager to learn and get their hands dirty

  • Space to laugh and have fun…after all, we are at work more than our home

  • Leaders who are not only coaches but players and gardeners

  • Stimulating work

Career Turn-Offs

  • Pretentious and egotistic environment

  • Low energies and slow pace work