Managing Consultant, Digital Design

Guidehouse is a global consulting firm that solves complex problems and empowers clients to shape the future.

Clarissa manages client projects, creates custom experiences and solutions, leads business development opportunities, and shapes internal teams.

Co-Founder & Lead Service Designer

dabah is a recipe gathering and organizing platform that provides a space to upload, share, explore, and be inspired by the same passion: food.

Founded in 2020 by Clarissa and 2 others, Clarissa had a highly dynamic opportunity to stand up a business which entailed leading the customer experience strategy, user research, and designing and prototyping the desktop and mobile interfaces in addition to working with legal firms and organizing finances.

Senior Service Designer, CX and Innovation

The Innovation Team conducted 2 on-property tests in 700 hotels resulting in cutting down housekeepers’ time in overnight rooms and repurpose time to other areas of the hotel.

Clarissa led and conducted user research, grounded each test in insights and learnings, and designed the in-room communication collateral.

Senior Program Specialist, CX Innovation

Marriott entered the home sharing industry in 2018 and as early as 2021, the platform, Homes & Villas by Marriott International, grew its inventory 160 percent in 2020. This began as a pilot program with 200 homes in London.

Clarissa supported the pilot by conducting guest research, designing product and service experiences, and creating content for individual home pages.

Senior Program Specialist, CX Innovation

Marriott launched an all-inclusive platform in response to guests wanting luxury worry-free vacations. By leveraging its current renowned brands, Marriott plans to add 19 all-inclusive resorts to its portfolio.

Clarissa, alongside 2 other designers, supported the entire design process, from global brand strategy and positioning to guest research to concepting guest experiences and services to partnering with international real estate and development teams. Working hand-in-hand with brand leaders, the team created unparalleled experiences and ensured that each distinct brand voice was shining through in every detail.