Streamline the Shine 

Customer Experience and Innovation, Hilton Hotels

Identifying cleanliness as a point of leverage in the guest journey within the Focused and Suite category, Hilton's CE&I team wanted to not only match guest expectations, but reshape housekeeping as we know it. Learning that guests want flexibility and choice for their room services, we were able to launch the housekeeping MVP to about 100 hotels. Ending with promising results, we scaled to about 700 hotels just a few months later. 

As the experience design lead on this initiative, I lead user research and qualitative communication/feedback for both tests beginning to end, partnered with firms to design

hotel-level and above property-level collateral, and grounded each test in insights and learnings.

Homes & Villas by Marriott International  

Customer Experience and Innovation, Marriott International

As one of the world’s largest and most trusted brands, Marriott has entered in the home sharing industry! My team had the opportunity to lead, imagine, design, and implement this adventure which began as a pilot, in 200 London homes through the launch of Tribute Portfolio Homes, and expanded to what is now Marriott’s first home sharing platform Homes & Villas by Marriott International.

I had the pleasure of designing the end-to-end guest experience of the pilot. This gave me the opportunity to conduct guest research, create product and service experiences and work with our operational partners in order to ensure seamless delivery on a high-quality experience.

All-Inclusive Platform 

Customer Experience and Innovation, Marriott International

Guests have said that they would like premium and luxury, worry-free vacations and Marriott International has responded by launching an all-inclusive platform. By leveraging its renowned brands, there are 5 brands with new all-inclusive resorts in the pipeline in the Caribbean and Latin America.

As a service designer on the core team, I had the incredible opportunity to work on the entire initiative - from strategy and positioning to research and concepting guest experiences to working with development teams to create an implementable roadshow. Working hand-in-hand with our brand leaders and partners, we were able to not only create un-paralleled experiences but also ensure that each distinct brand voice was shining through in every detail at a new and larger scale.

Pocket City Farms

SCAD

What if a small-town company in Camperdown, Australia had the opportunity for a technology service iteration? Pocket City Farm is currently taking Sydney's neglected spaces in effort to make good of that unused space by growing fresh organic produce for the city’s residents. 

Aida

SCAD

A wearable assistant for the blind a visually impaired. The friendly device describes the world and guides it's user through it, it recognizing faces, objects and obstacles. It's a recording device, camera and storage unit all in one! Paired with the wearable, is an informational and storage computing app. 

Fresco

SCAD

Rumpke Waste Management is a family-operated company that is currently running in Ohio. My teammate and I created a new business proposition and creative strategy to develop new products, services and sustainability models. These ideas were taken into account in order to fully develop and implement.

Mighty Eighth Air Force Museum 

SCAD

The Mighty Eight Air Force Museum is a non-profit museum focused on preserving the stories displayed by the men and woman of the Eighth Air Force from the second World War. Located on the outskirts of Savannah, Georgia, they were having difficulties attracting locals, tourists, and millennials; and through high collaboration with stakeholders, my teammates and I successfully delivered transformative and optimizing concepts.